1. 14-Day Money-Back Guarantee
We offer a full refund within the first 14 days of your subscription if you are not satisfied with carrotcake AI. No questions asked.
Eligibility for Refund:
The refund request must be submitted within 14 calendar days from the start of your subscription.
Refunds are applicable for the first billing cycle only. Renewals and subsequent charges are not eligible for the money-back guarantee.
How to Request a Refund:
Email [email protected] with your account details and the reason for cancellation (optional, but appreciated for improving our service).
Refunds will be processed within 5-7 business days back to the original payment method.
2. No Refunds After 14 Days
After the 14-day money-back period, all payments are non-refundable, and no partial or full refunds will be issued for any reason.
Important Notes:
Customers are encouraged to fully explore carrotcake AI during the 14-day money-back period to determine if the platform is a good fit for their business needs.
For annual subscriptions, no refunds will be provided once the 14-day money-back period has expired.
3. Non-Refundable Charges
Certain fees and charges are non-refundable, including:
Setup fees for custom integrations.
Payments made for add-ons or additional services outside the standard subscription plan.
Discounts or promotional subscriptions.
4. How to Cancel
You can cancel your subscription at any time by contacting our support team at [email protected].
5. Support and Onboarding Assistance
We understand that some refund requests arise due to misunderstandings about the product. To ensure you get the most out of carrotcake AI, we offer:
Live onboarding sessions during the first 14 days to help you set up and use the platform effectively.
24/7 customer support to resolve any issues or concerns.
In-depth tutorials and resources to guide you through every feature.
Before requesting a refund, we encourage you to reach out to our support team, who will gladly assist you in resolving any issues.
6. Abuse of Refund Policy
To protect our platform and other users, we reserve the right to deny refunds to customers who abuse this policy. Examples of abuse include, but are not limited to:
Repeated refund requests for new accounts created after cancellations.
Significant usage of the platform during the refund period without reasonable grounds for dissatisfaction.
We value your feedback and are here to ensure that carrotcake AI helps you achieve your marketing goals. Thank you for trusting us with your business!